At Timeshop.pk, your satisfaction is our priority. We understand that sometimes a watch might not be exactly what you expected. Our clear and fair Return & Exchange Policy is designed to ensure a smooth shopping experience.

Eligibility for Return & Exchange:

To be eligible for a return or exchange, your watch must meet the following criteria:

  • Timeframe: You must initiate the return/exchange process within 7 days of receiving your order.
  • Condition: The watch must be in its original, unworn, unused condition, with all original packaging, tags, protective plastics, and accessories intact. Any signs of wear, scratches, or damage will void the return/exchange eligibility.
  • Proof of Purchase: A valid receipt or proof of purchase from Timeshop.pk is required.
  • Manufacturing Defects: In case of a manufacturing defect, please notify us immediately. This policy covers genuine manufacturing defects.

Non-Returnable/Non-Exchangeable Items:

  • Watches that have been resized, altered, or engraved.
  • Watches damaged due to misuse, accident, neglect, or unauthorized repairs.
  • Watches without original packaging, tags, or accessories.
  • Items purchased during a special sale or promotional event explicitly marked as “final sale.”

How to Initiate a Return or Exchange:

  1. Contact Us: To initiate a return or exchange, please contact our customer support team within 7 days of delivery via:
  2. Packaging: Securely pack the watch in its original packaging, including all original accessories, tags, and warranty cards.
  3. Shipping: We will provide you with instructions on how to return the item. For manufacturing defects or incorrect items shipped by Timeshop.pk, we will cover the return shipping costs. For other reasons (e.g., change of mind, incorrect size ordered by customer), the customer will be responsible for return shipping costs. We recommend using a trackable and insured shipping method. Timeshop.pk is not responsible for lost or damaged return shipments.
  4. Inspection & Processing: Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. This process may take up to 3-5 business days.
  5. Refund/Exchange Confirmation:
    • For Exchanges: If eligible, we will process the exchange for the desired watch (subject to availability). Any price difference will be adjusted accordingly.
    • For Returns/Refunds: If eligible, your refund will be processed within 7-10 business days after the inspection is complete. Refunds will be issued to the original payment method. Please note that banks may take additional time to process and reflect the refund in your account.

Specific Brand Warranty Information:

While Timeshop.pk handles returns and exchanges within our policy, many branded watches come with manufacturer warranties for defects beyond our 7-day policy.

  • Casio Watches: Casio watches typically come with a 1-year international warranty covering manufacturing defects and mechanical issues. For warranty claims beyond our return period, please refer to the official Casio service centers in Pakistan or contact Casio’s customer support with your warranty card.
  • Pagani Design Watches: Pagani Design watches generally offer a 1-year warranty covering manufacturing defects and movement issues. For warranty claims beyond our return period, please refer to the official Pagani Design service centers in Pakistan or contact Pagani Design’s customer support.
  • Bonito Watches: Bonito watches usually come with a 1-year service warranty covering manufacturing defects. For warranty claims beyond our return period, please refer to authorized Bonito service centers or contact Bonito’s customer support.

Important Note: Timeshop.pk’s return policy is separate from the manufacturer’s warranty. Our policy covers initial returns/exchanges for unworn items and immediate manufacturing defects within the 7-day window. Manufacturer warranties cover long-term issues as per their terms. Always retain your watch’s warranty card and proof of purchase.

For any questions regarding our Return & Exchange Policy, please don’t hesitate to contact us.